תיאור תפקיד:
Customer Success Engineer Experience in a technical customer-facing role (CSE, Solutions Engineer, etc.) preferably in IAM or SaaS/cybersecurity environments.
Strong knowledge of IAM technologies (e.g., Okta, Ping, ForgeRock), protocols (e.g., SAML, OAuth, SCIM), and cloud platforms (SaaS, PaaS, IaaS).
Hands-on experience with APIs, debugging, and scripting (e.g., Python) with the ability to support integrations, troubleshoot issues, and lead deployments in complex environments.
Field-proven problem-solving skills with a customer-first mindset, and a passion for owning complex technical issues end-to-end to drive long-term customer success.
Proven ability to define, track, and operationalize success metrics (e.g., adoption, usage, technical health) to drive customer engagement and retention.
דרישות:
Customer Success Engineer / Technical Account Manager 4-5 years of proven technical customer-facing experience doing Technical Post-Sales as a CSE / TAM / Support Engineer / PS or a similar role.
Demonstrated expertise with Linux, Docker and Kubernetes.
Hands-on experience with Cloud environments (AWS, Azure, GCP).
Familiarity with DevOps/DevSecOps methodologies.
Knowledge of CI/CD, Configuration Management tools, IaaS, and Cloud IAM.
*****
Customer Engineer
Must - Startup experience, ambiguity, multiple hats, building from zero
Must - Flexibility to work US hours and workweek based on dynamic needs
Must - Proven hands-on and production experience with AWS/GCP/Azure, Kubernetes, Helm, Terraform, CloudFormation
Must - 3+ years in a post-sales technical role such as Customer Engineer/SE/TAM with heavy post-sales ownership. Advantage: experience with observability
Strong communication skills - used to navigate conversations with engineering and business stakeholders ranging from staff to VP level
Data-driven - SQL proficiency, Python coding ability, can read and reason through code
AI & automation mindset - used to solving day-to-day tasks with AI
היקף משרה:
משרה מלאה
קוד משרה:
JB-00613
אזור:
מרכז - תל אביב, פתח תקווה, רמת גן וגבעתיים, בקעת אונו וגבעת שמואל, חולון ובת-ים, מודיעין
שרון - חדרה וזכרון יעקב, נתניה ועמק חפר, רעננה, כפר סבא והוד השרון, ראש העין, הרצליה ורמת השרון
ירושלים - ירושלים, יהודה ושומרון, בית שמש
צפון - גליל, טבריה והכנרת, עפולה, נצרת ובית שאן, עכו, נהריה והגליל המערבי, קריות ועמק זבולון, חיפה והכרמל, גולן
דרום - אשדוד, קרית גת, באר שבע, דימונה, אשקלון, קרית מלאכי, ערד וים המלח
השפלה - ראשון לציון ונס- ציונה, רמלה לוד, רחובות, יבנה
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